FAQ

ANSWERS? WE'VE GOT THEM.

Here are the questions we are most frequently being asked.

Still got questions? Contact us>

Frequently asked questions

How do you ship orders?


All our Australian Orders are shipped via Express Australia Post. International Orders are shipped using various carriers depending on weight and requested speed of delivery.




What do I do if I have a problem with a steelPHASE product?


You can contact us via the contact form and we will help resolve the problem.




What do I do if I need to send a repair to you?


1: Download the Repair Return Form (link can be found at bottom of page) 2: Fill in the appropriate fields 3: Return the item along with the completed form to the postal address on the form. 4: We will then get any issues resolved and return the item to you ASAP.




What if my enhancer has low or crackly audio?


The most common issue we have is with low volume or crackly sound. This isn't an issue with the enhancer as such.

In 99% of cases, it will be a contaminated input cable plug. The contamination is almost invisible to the naked eye but can be removed by scrubbing each plug with a scotchbrite or very fine wet/dry sandpaper. The plugs need to be scrubbed very thoroughly and this will generally resolve any further issues.

The steelPHASE enhancers are a sensitive piece of electronic equipment so and degradation of the input signal will affect the enhancer performance.

If cleaning the plugs doesn't resolve the issue, either contact us via the contact form or return the unit to us as per the previous FAQ topic.




What payments do you accept?


We accept PayPal and most major credit cards.




What warranty do steelPHASE products have?


All products are covered by a 12 month parts and labour warranty. This does not cover physical damage, abuse or mis-use. That being said, as we have a strong belief in the quality of the products we produce/sell, we will generally assist all our customers regardless of the age of the product.





 
 
 
 

Contact Us

PO Box 1879

Hervey Bay

QLD 4655 Australia

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